Privacy Policy

1. Information we collect

We may collect information that is needed to provide tutoring, enrolment, communication and support services, including:

• learner full name, grade, school and province;
• parent or guardian contact details;
• WhatsApp number, phone number and email address;
• selected subjects, timetable preferences and programme participation;
• proof of payment, payment references and enrolment details;
• messages, enquiries, feedback and support requests;
• academic reports, attendance, assessments, submissions and progress records where applicable;
• basic technical information such as browser/device details when using the website or portal.

2. Why we use personal information

EBTA uses personal information to:

• process registrations and enrolments;
• communicate class links, reminders, announcements and support messages;
• allocate learners to subjects, tutors and WhatsApp groups;
• verify payments and manage learner accounts;
• provide tutoring, academic support, progress tracking and learner follow-ups;
• respond to enquiries, complaints and support requests;
• improve EBTA services, reporting and internal operations.

3. WhatsApp, email and communication

EBTA may communicate with learners, parents, guardians, tutors and staff through WhatsApp, phone calls, SMS, email, website forms and portal messages. These channels may be used for class updates, academic reminders, payment follow-ups, support queries and important operational notices.

4. Sharing of information

EBTA does not sell personal information. Information may be shared only with authorised EBTA team members, tutors, tutor managers, administrators, academic quality managers or service providers where necessary to deliver EBTA services, manage payments, provide academic support or operate our platforms.

5. Uploaded documents and academic records

Proof of payment files, student reports, assessment submissions and related documents are used only for EBTA-related administration, verification, academic support and record-keeping. Users must upload only accurate, relevant and lawful documents.

6. Data security

EBTA takes reasonable steps to protect personal information from unauthorised access, loss, misuse, disclosure or alteration. Access to information is limited according to role and operational need.

7. Data retention

EBTA keeps personal information only for as long as reasonably necessary for tutoring, enrolment, finance, communication, reporting, legal, operational and record-keeping purposes.

8. Learners and children

EBTA provides services to school learners. Where information is provided by a parent or guardian, the parent or guardian confirms that the information is accurate and that EBTA may use it for enrolment, tutoring, academic support, communication and related operational purposes.

9. Third-party platforms

EBTA may use third-party platforms such as WhatsApp, Google Forms, Google Drive, payment services, website hosting providers, email services and learning tools. These platforms may process limited information needed for EBTA to deliver its services.

10. Your rights

You may request access to your personal information, ask EBTA to correct inaccurate details, or request updates/removal where legally and practically possible.

11. Contact EBTA

For privacy questions, corrections or data-related requests, please contact EBTA through the official communication channels on the Contact page.